Post by poobear on Jul 16, 2007 21:43:16 GMT -5
Just needed to get something off my chest about telus. and not just about their service but working for them!
Telus is probably the worst company to work for. just from what i've heard about the on goings there through actual employees. they make you book vacation at the start of the year for the entire year, then have the nerve to take it away and email you and say " you're working that day or this week!" thats crap! who cares if they pay well, money isn't everything and if you're not happy, get out! another example. lets say you actually do not mind the department you are in because the calls aren't that bad. Telus will just go ahead and assume you will leave that department to work in another by calling or emailing you stating, "oh, your training will start in this department on this day" without even asking you. its like you have no choice when you are there. And their TV? pretty bad. 6-10 second delay when you change the channel. the boxes seem to need to be rebooted every now and then or they just do it on their own and it takes almost 5 minutes to load all the channels back. And NO HD? nice! They also seem to just hire anybody. oh wait, unless they feel you didn't have the personality to work there because they didn't like how you did on their 300 question personality test! they suck!
Currently what i heard in one call centre, they rolled out a new system, not even ready, still goes down. Customers now have to wait weeks to move a number or get a new one. So what do they do? get regular reps to take calls, and log their issues manually, while a team of only a few have to review it and call these customers back. meanwhile, these regular reps do half ass jobs making it harder for the team who has to do call backs! and to top it all off, when these call backs are made, and obviously the customer is NOT HAPPY! telus pushes those employees to sell sell sell! you honestly think that a customer who's waited 3 maybe 4 weeks to move their phone number or get a phone line hooked up is going to want to buy more crap? I heard about a call where a customer took a day off because telus gave their sweet window of anywhere from 8am to 5pm so show up to hook up a phone line. Customer had shaw show up to hook up TV and made it within their 2 hour window and said LOOK! I'll hook up your phone with Shaw RIGHT NOW! if you like! customer waited for telus instead. did they show? NOPE!
Not a good place to work for and service does kind of suck!
phew, just needed to vent.
Telus is probably the worst company to work for. just from what i've heard about the on goings there through actual employees. they make you book vacation at the start of the year for the entire year, then have the nerve to take it away and email you and say " you're working that day or this week!" thats crap! who cares if they pay well, money isn't everything and if you're not happy, get out! another example. lets say you actually do not mind the department you are in because the calls aren't that bad. Telus will just go ahead and assume you will leave that department to work in another by calling or emailing you stating, "oh, your training will start in this department on this day" without even asking you. its like you have no choice when you are there. And their TV? pretty bad. 6-10 second delay when you change the channel. the boxes seem to need to be rebooted every now and then or they just do it on their own and it takes almost 5 minutes to load all the channels back. And NO HD? nice! They also seem to just hire anybody. oh wait, unless they feel you didn't have the personality to work there because they didn't like how you did on their 300 question personality test! they suck!
Currently what i heard in one call centre, they rolled out a new system, not even ready, still goes down. Customers now have to wait weeks to move a number or get a new one. So what do they do? get regular reps to take calls, and log their issues manually, while a team of only a few have to review it and call these customers back. meanwhile, these regular reps do half ass jobs making it harder for the team who has to do call backs! and to top it all off, when these call backs are made, and obviously the customer is NOT HAPPY! telus pushes those employees to sell sell sell! you honestly think that a customer who's waited 3 maybe 4 weeks to move their phone number or get a phone line hooked up is going to want to buy more crap? I heard about a call where a customer took a day off because telus gave their sweet window of anywhere from 8am to 5pm so show up to hook up a phone line. Customer had shaw show up to hook up TV and made it within their 2 hour window and said LOOK! I'll hook up your phone with Shaw RIGHT NOW! if you like! customer waited for telus instead. did they show? NOPE!
Not a good place to work for and service does kind of suck!
phew, just needed to vent.