looking for unhappy Telus customers...

[reporter]

Hello,
I am a television reporter in Vancouver and I am working on a story about Telus' praactice of luring new customers with great bonus gifts (like the new computer), but how are they treating existing customers? I have heard many stories about loyal customers who only got something for free when they threatened to leave or after they left.
If you have a Telus story you would like to share on TV and you live in the Vancouver area, post a message with your contact info.

thanks!

[beanstalk]

Ooh ooh, I'm an unhappy Telus customer.

I've already ranted on our blog about it so I'll just link to my post there for those interested: www.beanstalk-inc.com/blog/2006/12/beanstalk-phone-lines-down.html

The only thing I missed there was an hour downtime the day after (not sure what created that but they got it solved that day after telling me it may be Tuesday before it got fixed). All was well and good until Monday the 18th when I got a call from a Telus tech telling me they had fixed the problem. "But the problem was solved last Friday". "Oh, can you check your line?" Both phone and Internet ... down. They came back, made me 30 minutes late for a Christmas party and still had to come back the next day (the day I'm posting this) at 7AM to fix the problem they had created.

OMG.

[beanstalk]

Sorry, link should be: www.beanstalk-inc.com/blog/2006/12/beanstalk-phone-lines-down.html]http://www.beanstalk-inc.com/blog/2006/12/beanstalk-phone-lines-down.html


(it's giving it a wierd format bu the link works. )

[dude6565]

this is just great.i wrote telus an e-mail explaining what happened...they send me back an e-mail about how they are trying to improve their customer relations. now i'm on a 3 year contract and can't do anything aobut it. their client care "LIED" to me. I wish i recorded the whole conversation...i will never speak to a client care without recording them. I DON'T TRUST ANYONE ON THE PHONE ANYMORE.....NO MORE VERBAL CONTRACTS FOR ME....

[reporter]

are either of you willing to go on camera for an interview?
and do you live in the lower mainland?

[dude6565]

i live in toronto...i would love to share my story but i don't want to be charged with slander cause i have alot to say.....there has to be many people with "telus" stories...

[Joey Lindstrom]

It's only slander if you state something of a factual nature that can be proven untrue.

Stating that Telus ripped you off: this is potentially slanderous unless you've got actual evidence of this.

Stating that Telus is a ripoff in general: is an opinion and therefore slander does not apply.

Stating that Telus did something they should not have done, or failed to do something they should have done: again, potentially slanderous if you cannot show evidence to back up your position.

Stating that Telus Sucks: a widely held opinion ;D and therefore not slanderous. I've owned the domain name "telussucks.info" and operated an anti-Telus website for over five years now, and my site even defies Telus' lawyers to sue me. So far, haven't heard a peep from them.

[ericaswah]

We've been having problems with the phone with dropped calls, noises, ect., for months. Telus promised to send a technician over but first warned us that if the problem is inside the house, we'd be charged a service fee. Fair enough. The tech came 4 days later (one day later than he was supposed to, without informing us of the delay). He couldn't find anything wrong with the wires inside the house so proceeded to do "something outside the house." Minutes after he left, the phonline dropped dead with no dial tone. We called him on his cell, and the response was "there's nothing I can do about that." After nearly 18 hours without any dial tone, the Telus customer service person told us that they will send someone at the earliest time they can, which happens to be 3 days later. He also informed us, again, we'll be charged a fee if there is something wrong "inside the house." Isn't it obvious that the phoneline was OK before the tech came and went completely dead AFTER he left? It amazes me that Telus is more eager to make the disclaimer than trying to fix the problems caused by their incompetent technician.

[t]

I'm not sure if you are still working on your story about unhappy telus customers, buy if you are I have a good one, and I would be willing to appear on T.V.

I spend almost $10,000 a year on telus services and been living through some of the most ridiculous service issues. I rely on my accounts to earn a living and recently this has cost me a considerable amount of money in loss of potential income when I was unable to be reached.

They have been trying to fix the various problems for 3 months with no end in site.

Having read the contract, which this week I will be attempting to extricate myself, I realized that people are signing contracts where you agree that telus actually does not have to provide you with anything.

Think about that for a second.....

In any case, I will be taking my contract to lawyer. There are some items in there that appear to contridiction with the law and as such might bring the entire document in doubt.


Long story short, don't sign their contract. You agree to pay a company some random amount (yes random, they have the right to change the rate to *anything* on 30 days notice) every month for a given term in exchange for...., er...., nothing!! Yes nothing!!

Wow Honey, look we're guaranteed to get nothing for 3 years!!! Woohoo, great contract. We'll see if it is enforceable.

For those that did, read your contract. You'll realize you did something very stupid.

[telusblows]

to dude 6565, I hate telus as much as the next person. But in order to record someone over the phone, they have to grant their permission to do so. If they find out that you have been recording them they have the legal right to disconnect the call. You as a customer have the same right to refuse to be recorded. Remember, not all calls are recorded for quality assurance purposes, only random calls. And if your call just happens to be recorded and you refuse that, all auditory recorders, by law, must be turned off. Customer service workers, just as customers, have the same rights in this case.

[Joey Lindstrom]

Feb 21, 2008 11:09:08 GMT -5 telusblows said:

to dude 6565, I hate telus as much as the next person. But in order to record someone over the phone, they have to grant their permission to do so. If they find out that you have been recording them they have the legal right to disconnect the call. You as a customer have the same right to refuse to be recorded. Remember, not all calls are recorded for quality assurance purposes, only random calls. And if your call just happens to be recorded and you refuse that, all auditory recorders, by law, must be turned off. Customer service workers, just as customers, have the same rights in this case.

Under Alberta law, if I engage in a phone call with, say, you - I can record that call without informing you of that recording. If I do inform you that I'm recording, or you suspect that I am, and you ask me to stop, then I must stop.

So if you want to record your calls with Telus CSRs, and you're in Alberta (I have no idea about the laws in other provinces), I'd say "go ahead" but do not tell them about it.

You can then do what you please with that recording, including broadcasting it - because permission of only ONE party to the call is required.

[mamid]

between telus and shaw, I feel like I have had a forced enema.

[pukeextract]

Mar 22, 2008 12:02:07 GMT -5 Joey Lindstrom said:

Feb 21, 2008 11:09:08 GMT -5 telusblows said:

to dude 6565, I hate telus as much as the next person. But in order to record someone over the phone, they have to grant their permission to do so. If they find out that you have been recording them they have the legal right to disconnect the call. You as a customer have the same right to refuse to be recorded. Remember, not all calls are recorded for quality assurance purposes, only random calls. And if your call just happens to be recorded and you refuse that, all auditory recorders, by law, must be turned off. Customer service workers, just as customers, have the same rights in this case.

Under Alberta law, if I engage in a phone call with, say, you - I can record that call without informing you of that recording. If I do inform you that I'm recording, or you suspect that I am, and you ask me to stop, then I must stop.

So if you want to record your calls with Telus CSRs, and you're in Alberta (I have no idea about the laws in other provinces), I'd say "go ahead" but do not tell them about it.

You can then do what you please with that recording, including broadcasting it - because permission of only ONE party to the call is required.

Be careful doing that. I don't know about Canadian law, but in The United States if your in a State that only one party needs to know the call is being recorded and you're calling another State that both parties need to know... You could get into some trouble.

The best thing to do if you're not sure, is simply notify the other person at the start of the conversation that it's being recorded and then promptly continue the conversation as normal.


P.S. - Is there anyway you could cite the law for me, if you don't mind? I have actually been wondering about that.

[bellpower]

want to leavce telus without cancelation fee??
want more detail email me at [e-mail]