bad service, no business

[victorsk]

Hi everyone,

Want to share my bad service experience. I am not a Telus customer (thank God) but I wanted to set up internet account for my grandmother because she doesn't speak any English. So I called and gave them all necessary information but they didn't let me! They said it has to be somebody who's name is on account. My grandma's name is on account but she doesn't speak English! These guys are so stupid! I am making them a business offer and they are refusing to accept! What kind of a retarded company will refuse new clients? They should make every possible effort to meet client's wishes. If security is an issue they should find ways to validate my identity.

The point is simple - Telus doesn't care about their business and clients because if they did they would have found ways to do business with new clients. But they are not as my example clearly indicates.

[disgustedinbc]

Telus is almost as bad as BP as a company. Telus makes you wait and wait until you give up on hold. Incident:
In a new housing complex. The builder crushed their conduit pipe in the ground. Telus cannot pull their wire through the pipe. The punch a hole in my neighbours and my house and run a jumper from their house - up the house to look like a power line and then punch a hole in my house and then wire a jumper to the box connections on my house so they can get power to the neighbours house 3 doors down. I came home and saw this disaster and tried calling. 40 minute wait. I call again and give up, now I'm really mad. I call the builder and they fix the pipe in the ground but say telus requires me to call.... What!!!! I did not even call them for this as I have all Shaw because Shaw is excellent. I see a truck from Telus on the street one day and tell them to get their damn line out of my house siding so they send a sub contractor (no even a telus rep). They take the line down and leave it in my alley way as a trip wire. I call and get put on hold and give up. I go out with a shovel and bury the line in the gravel. I come home a few weeks later and the line is on top of the gravel again. I am furious. I try calling again and on hold. I leave the wire to see if they will do something with it. It is now in Feb 2011, almost nine months since these pathetic losers puncture the house I almost trip on the wire going to my back yard. I finally tear the line out of the box by force and the next day they show up and leave optic TV brochures on my door. I tossed them out. TELUS DOES NOT CARE!!! The reason they have to give away Xboxes and camera's is so they can entice people to uses their horrible products and services. One company who pushes their crap even offered a helecopter ride if you sign up with them for cell and home services. Their TV spikes I know 3 people who have it and want out of their contracts because Telus does not know what they are doing. I HATE TELUS!!!!!