Help from a shaw guy

[kenshawguy]

Hey everyone, I work for the Shaw In Home Solutions team and deal in cable, Internet, and home phone service. I definitely feel terrible for the people I meet who are locked into long term contracts on something completely different from what they thought they were getting (especially the poor people who took the "free" gear Telus offered. If anyone wants help getting away from Telus, or wants to know the real reason why Optik is spelled with a "k", I would be happy to do my best to give you the best ongoing offers Shaw has, and do my best to work in some promos to save you more after you know what the "real rate" is.
Feel free to PM me and see what I can do, I will show you everything you get, and never get you on a contract.
Cheers

[masaladesi]

I just finished getting bounced back and forth for 4 hours with the Telus customer service reps over being double charged for my home Internet service for the past 3 months...OMG!! The TV goes out when I am surfing the Internet, and the Internet drops when I am on the phone. At least my money should go to something that works, right? Can you get me a good deal if I move over to Shaw?

[al]

So I’ve been considering Shaw. But I keep getting caught up in Shaw’s AUP insult. shaw.ca/Terms-of-Use/#section4 (Bandwidth, Data Storage and Other Limitation).
...You must ensure that your activity while using the Services does not improperly restrict, inhibit or degrade any other customer's use of the Services, nor represent (in the sole judgment of Shaw) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums, ... yadda yadda
Shaw offers 10Mbps ~ 250 Mbps “speed” and monthly data transfer between 125GB/month ~ 1TB/month.
If I pay for a 10Mbps to 250 Mbps package, what am I really paying for “in the sole judgment of Shaw” when I actually need/attempt to use 10Mbps ~ 250Mbps downstream BW I paid for, AND, in combination with other incidentally high-BW users, quite possibly in peak periods, Shaw’s network becomes saturated (restricting, inhibiting or degrading) other customer's use of the Services?
What I read is: Shaw throttles its customers when Shaw runs out of BW. I would expect that Shaw would inherently limit each package’s BW and monthly accumulated byte sum to the amount paid for? It sounds like Shaw is telling its customers that it’s the customers’ fault that Shaw didn’t add up their customers combined BWs and properly anticipate/margin for any # of customers actually using the BW they paid for in peak-periods? What am I missing? How much does Shaw rebate its customer packages, when customers ARE specifically throttled by Shaw? How often does this happen? This is a serious question – answer it, honor a reasonable expectation / SLA, and I might be talking to Shaw.