Post by steve on Apr 10, 2008 11:06:28 GMT -5
We decided to go with the competition due to Telus' poor service, high price and random increases in price (specifically with phone bill). I switched to Shaw excusively for phone, internet and cable which is handy for keeping everything on one bill. I may not be saving tones of money this way but I'm happy with the service.
I just moved, which promted me to change my plans around, and cancelled all service with Telus (previously used them for phone...I switched internet providers ages ago due to many ofthe same reasons noted above). For some unknown reason I had to wait three weeks for my phone service to be hooked up. Yesterday I had a Shaw representative set up my cable box and, when Shaw attempted to test everything, it turned out that Telus had rejected my phone number which I had intended to take with me when I switched. Telus had ample time to prepare this (what seems to me) simple transaction and my Shaw rep could not give me an explanation as to the casue of the hold up. My sense of the matter is that Shaw seems to be having regular issues with Telus regarding the phone numbers. My Shaw rep did inform me that, if I was to go with a new number which Shaw set up, I could have my phone activated that day. I like my old number and would prefer to keep it as it's what I've been giving out as personal contact info for the last ten years. I found out today "Telus had a problem with the old address" (whatever that means) so we have to wait another week for Telus to grant us permission to use our phone number AND We have to pay Telus for another month of service. That's my story.
I just moved, which promted me to change my plans around, and cancelled all service with Telus (previously used them for phone...I switched internet providers ages ago due to many ofthe same reasons noted above). For some unknown reason I had to wait three weeks for my phone service to be hooked up. Yesterday I had a Shaw representative set up my cable box and, when Shaw attempted to test everything, it turned out that Telus had rejected my phone number which I had intended to take with me when I switched. Telus had ample time to prepare this (what seems to me) simple transaction and my Shaw rep could not give me an explanation as to the casue of the hold up. My sense of the matter is that Shaw seems to be having regular issues with Telus regarding the phone numbers. My Shaw rep did inform me that, if I was to go with a new number which Shaw set up, I could have my phone activated that day. I like my old number and would prefer to keep it as it's what I've been giving out as personal contact info for the last ten years. I found out today "Telus had a problem with the old address" (whatever that means) so we have to wait another week for Telus to grant us permission to use our phone number AND We have to pay Telus for another month of service. That's my story.