Post by bluechoc1983 on Jun 27, 2009 21:58:18 GMT -5
I have been with Telus for over 7 years now and have been trying to get out of my contract for the last year or so. They are the worst service provider by far and have given me the worst customer service ever! I have called so many times and I get nothing but rude representatives. I'm so sick of wasting my time so I decided to e-mail them instead of waiting on hold for 30 minutes and having to listen to that annoying automated menu! I have probably sent them over 15 e-mails in the last month or so asking to cancel my account. They tell me to call them to do this. I repeatedly tell them that I'm a new mother and don't have time to sit on the phone and wait forever. The last e-mail I sent was pretty nasty. They replied advising that they won't tolerate that kind of abuse, well what about the horrible customer service or the long wait times, or not to mention the hidden fees and scams they try and pull on you? Someone did call me the other day but I couldn't answer the phone because I was attending to my son. The agent left a voice mail telling me to call them back, so I sent them another e-mail asking why is it that they call once and give up then ask me to call them back? I then told them I want a supervisor/manager to call me back and I want all my e-mails forwarded to the president of the company. I am so fed up with their crap and yet they still get away with it! I just don't understand how they are still in business? I went on the Bell website yesterday and got instant on line service not to mention GREAT SERVICE! They gave me the phone I wanted for free and a great plan with all the features that I wanted for way cheaper than Telus has ever been! I have heard nothing but good things about Bell and can't wait to be done with Telus once and for all. Any of you out there wanting to buy a cell phone I would strongly advise you not to go with Telus! All they will do is give you the worst possible customer service, and the run around especially if you want to get out of your contract. They screw everyone over, please don't let this happen to you!