Post by tashimoto on Apr 9, 2010 16:02:35 GMT -5
Sorrowful tale:
Deciding to switch to Shaw, I phone Telus and request cancellation of internet on April 4. Shaw then informs me they cannot install until April 12 after giving an initial install date of March 27 (are they equally bad companies to deal with? yikes). I phone Telus and request post-poning termination of my account until April 30. Two Telus employees confirm that April 30 is my termination date. Instead, Telus terminates my internet service on April 4 anyway. I phone to have it reactivated. No can do, buddy. Once you're unhooked it takes several days to get reconnected. They promise to reconnect me on April 10. No one apologizes for the Telus blunder. On April 09 I phone to request that they do not reconnect me. Just terminate the account. No can do, says a snarky rep. You have already been reconnected. I don't want to be reconnected, I say. Besides, I point out, I am not reconnected until I activate the account on my end. Doesn't matter says rep. We did our end. You will be billed for the upcoming month of April. Pointlessly, I attempt to use logic with her. Telus errored, canceling me on April 4. Their records show that I called well before that date and requested postponement to April 30. It was like talking to a brick wall. She never once apologized for leaving me without net access for six days, nor for the fact that Telus screwed up. Instead, she sarcastically pointed out to me that I had an outstanding bill of $205. I had my latest Telus bill in my hand - it was fully paid 3 days after I received it. She was referring to the latest bill that included Telus's $120 charge for ending my contract with them before the expiry date. I have not yet received that bill! How can it be deemed 'outstanding'? Remember, too, Telus said they would reactivate my account on April 10th. I was phoning on April 09th and she was telling me that they had already rehooked me up and I had to pay for the ensuing month of April. When I said I would not reactivate on my end and did not want Telus service, she said my account would be referred to a collection agency, if I did not pay for the upcoming month. Let me repeat (ad nauseum) it was a Telus mistake that left me without internet for six days. Their way of compensating me for this down time has been to threaten me with a collection agency if I don't pay for a month of service that I won't even get. Wild horses could not drag me to reactivating an account with this miserable, monopolistic company that truly raises the bar in terms of incompetent internal communication and customer disservice.
Deciding to switch to Shaw, I phone Telus and request cancellation of internet on April 4. Shaw then informs me they cannot install until April 12 after giving an initial install date of March 27 (are they equally bad companies to deal with? yikes). I phone Telus and request post-poning termination of my account until April 30. Two Telus employees confirm that April 30 is my termination date. Instead, Telus terminates my internet service on April 4 anyway. I phone to have it reactivated. No can do, buddy. Once you're unhooked it takes several days to get reconnected. They promise to reconnect me on April 10. No one apologizes for the Telus blunder. On April 09 I phone to request that they do not reconnect me. Just terminate the account. No can do, says a snarky rep. You have already been reconnected. I don't want to be reconnected, I say. Besides, I point out, I am not reconnected until I activate the account on my end. Doesn't matter says rep. We did our end. You will be billed for the upcoming month of April. Pointlessly, I attempt to use logic with her. Telus errored, canceling me on April 4. Their records show that I called well before that date and requested postponement to April 30. It was like talking to a brick wall. She never once apologized for leaving me without net access for six days, nor for the fact that Telus screwed up. Instead, she sarcastically pointed out to me that I had an outstanding bill of $205. I had my latest Telus bill in my hand - it was fully paid 3 days after I received it. She was referring to the latest bill that included Telus's $120 charge for ending my contract with them before the expiry date. I have not yet received that bill! How can it be deemed 'outstanding'? Remember, too, Telus said they would reactivate my account on April 10th. I was phoning on April 09th and she was telling me that they had already rehooked me up and I had to pay for the ensuing month of April. When I said I would not reactivate on my end and did not want Telus service, she said my account would be referred to a collection agency, if I did not pay for the upcoming month. Let me repeat (ad nauseum) it was a Telus mistake that left me without internet for six days. Their way of compensating me for this down time has been to threaten me with a collection agency if I don't pay for a month of service that I won't even get. Wild horses could not drag me to reactivating an account with this miserable, monopolistic company that truly raises the bar in terms of incompetent internal communication and customer disservice.
